Shipping Policy

1. Shipping Services

• AesthiBox ships orders within the UK via Royal Mail, and a signature will be required upon delivery. Occasionally, we may use alternative shipping providers.
• Please be aware that special timed deliveries are not available in Scotland or Northern Ireland.

2. Shipping Delays and Responsibility

• While we strive to ensure prompt delivery, there may be occasional delays from our shipping partners. AesthiBox is not responsible for these delays and cannot provide refunds for shipping fees.
• We do not accept responsibility for any issues encountered with Royal Mail shipping.

3. Lost or Stolen Shipments

• If a shipment is left outside or is stolen from your address, an investigation will be initiated with Royal Mail. Unfortunately, we do not replace or refund these orders unless the investigation concludes in your favor.
• We aim to deliver your order promptly, but please be aware that delays may occur, especially during peak seasons.

4. Missed Deliveries

• If your order is returned to us due to a missed delivery, an additional shipping fee will be applied to resend the order to you.

5. Important Notice Regarding Shipments

• Due to the nature of our products, Royal Mail cannot leave your order in a safe space or with a neighbor.

6. Non-Delivery or Late Shipments

• AesthiBox is not responsible for any loss of income due to non-delivery or late shipments.
• We do not accept responsibility for any undelivered orders returned to us by customs. In such cases, a refund will be issued.

For any special shipping requests or concerns, please contact us at [insert phone number] or email us at [insert email address].

Shipping Protection

1. How Does Shipping Protection Work?

• If you purchase our Shipping Protection guarantee and your parcel is lost, damaged, or delayed (meaning the cold chain is broken), AesthiBox will replace your parcel as quickly as possible to prevent any further delays.

2. What If I Choose Not to Purchase Shipping Protection?

• If you choose not to opt for Shipping Protection, any claims must be filed directly with Royal Mail. This process can take several weeks, and there is no guarantee that the full amount will be reimbursed, as Royal Mail only insures parcels up to the value of £100.

We highly recommend purchasing the additional Shipping Protection to ensure peace of mind and to guarantee that your shipments arrive on time, every time you place an order with us.